{"id":14108,"date":"2025-05-15T08:45:28","date_gmt":"2025-05-15T05:45:28","guid":{"rendered":"https:\/\/hub.elvial.gr\/?page_id=14108"},"modified":"2025-05-22T13:14:45","modified_gmt":"2025-05-22T10:14:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/hub.elvial.gr\/en_imperial\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14108\" class=\"elementor elementor-14108\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03d6c50 e-flex e-con-boxed e-con e-parent\" data-id=\"03d6c50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9d463c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e9d463c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbd7b24 e-flex e-con-boxed e-con e-parent\" data-id=\"dbd7b24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c91d034 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"c91d034\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;center&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"210882612\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\" data-no-translation-aria-label=\"\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2108826121\" data-tab-title-id=\"e-n-tab-title-2108826121\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2108826121\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tFAQ\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2108826122\" data-tab-title-id=\"e-n-tab-title-2108826122\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2108826122\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCareer\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2108826123\" data-tab-title-id=\"e-n-tab-title-2108826123\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2108826123\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tContact\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2108826121\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2108826121\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-0aecaa9 e-con-full e-flex e-con e-child\" data-id=\"0aecaa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f3d18ce e-flex e-con-boxed e-con e-child\" data-id=\"f3d18ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6bfc8 elementor-widget elementor-widget-shortcode\" data-id=\"ee6bfc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-14107 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-14107.sp-easy-accordion>.sp-ea-single {margin-bottom: 2px; border: 1px solid #0a0a0a; }#sp-ea-14107.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #0a0a0a;}#sp-ea-14107.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #ffffff; color: #0a0a0a;}#sp-ea-14107.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-14107.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 15px;}<\/style><div id=\"sp_easy_accordion-1747287319\"><div id=\"sp-ea-14107\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h2 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-141070\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse141070\" aria-controls=\"collapse141070\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> How can I find the DWG file I need?<\/a><\/h2><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse141070\" data-parent=\"#sp-ea-14107\" role=\"region\" aria-labelledby=\"ea-header-141070\"> <div class=\"ea-body\"><p class=\"\" data-start=\"421\" data-end=\"631\">You can find it under the <strong data-start=\"560\" data-end=\"572\">Download<\/strong> tab on each product page, in the <strong data-start=\"606\" data-end=\"622\">Order Manual<\/strong> section.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h2 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-141071\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse141071\" aria-controls=\"collapse141071\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where can I find the certificates for a product?<\/a><\/h2><div class=\"sp-collapse spcollapse\" id=\"collapse141071\" data-parent=\"#sp-ea-14107\" role=\"region\" aria-labelledby=\"ea-header-141071\"> <div class=\"ea-body\"><p>Each product includes a <strong data-start=\"919\" data-end=\"937\">\"Certificates\"<\/strong> tab where you can download all official certification documents in PDF format.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h2 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-141072\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse141072\" aria-controls=\"collapse141072\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I compare technical specifications of products?<\/a><\/h2><div class=\"sp-collapse spcollapse\" id=\"collapse141072\" data-parent=\"#sp-ea-14107\" role=\"region\" aria-labelledby=\"ea-header-141072\"> <div class=\"ea-body\"><p>Yes, click the <strong data-start=\"1425\" data-end=\"1438\">\"Compare\"<\/strong> button displayed on each product. Once you've selected two or more products, click <strong data-start=\"1522\" data-end=\"1543\">\"View Comparison\"<\/strong> either on the <strong data-start=\"1558\" data-end=\"1583\">left side of the page<\/strong> or via the <strong data-start=\"1595\" data-end=\"1614\">three-line icon<\/strong> at the bottom-right corner.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h2 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-141073\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse141073\" aria-controls=\"collapse141073\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I can't access certain files. What should I do?<\/a><\/h2><div class=\"sp-collapse spcollapse\" id=\"collapse141073\" data-parent=\"#sp-ea-14107\" role=\"region\" aria-labelledby=\"ea-header-141073\"> <div class=\"ea-body\"><p>Please make sure you are <strong data-start=\"1973\" data-end=\"1986\">logged in<\/strong> to your account. Some files are available <strong data-start=\"2029\" data-end=\"2057\">only to registered users<\/strong> with specific roles such as <strong data-start=\"2086\" data-end=\"2100\">Fabricator<\/strong> or <strong data-start=\"2104\" data-end=\"2117\">Architect<\/strong>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2108826122\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2108826122\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\"elementor-element elementor-element-cab63c1 e-con-full e-flex e-con e-child\" data-id=\"cab63c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0199756 e-flex e-con-boxed e-con e-child\" data-id=\"0199756\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb11cce elementor-widget elementor-widget-shortcode\" data-id=\"cb11cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-14381 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-14381.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px solid #0a0a0a; }#sp-ea-14381.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #0a0a0a;}#sp-ea-14381.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #0a0a0a;}#sp-ea-14381.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-14381.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #0a0a0a;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1747636785\"><div id=\"sp-ea-14381\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h2 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-143810\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse143810\" aria-controls=\"collapse143810\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> I am interested in joining ELVIAL. How can I explore current job opportunities?<\/a><\/h2><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse143810\" data-parent=\"#sp-ea-14381\" role=\"region\" aria-labelledby=\"ea-header-143810\"> <div class=\"ea-body\"><p>If you wish to pursue a career with us, you can view all available positions in the dedicated <a href=\"https:\/\/www.elvial.gr\/careers\" target=\"_blank\" rel=\"noopener\"><em>careers<\/em><\/a><br \/>section on our website and submit your application accordingly. Our company\u2019s success is driven by the commitment and talent of our employees. For this reason, ELVIAL maintains a strong people-centric philosophy, continuously seeking innovative minds and passionate professionals to contribute to our ongoing growth.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2108826123\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2108826123\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\"elementor-element elementor-element-0250d78 e-con-full e-flex e-con e-child\" data-id=\"0250d78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fbf24d1 e-flex e-con-boxed e-con e-child\" data-id=\"fbf24d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf5943 elementor-widget elementor-widget-shortcode\" data-id=\"bdf5943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-14374 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-14374.sp-easy-accordion>.sp-ea-single {margin-bottom: 2px; border: 1px solid #0a0a0a; }#sp-ea-14374.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #0a0a0a;}#sp-ea-14374.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #ffffff; color: #0a0a0a;}#sp-ea-14374.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-14374.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1747635507\"><div id=\"sp-ea-14374\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h2 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-143740\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse143740\" aria-controls=\"collapse143740\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Whom should I contact to identify the most suitable solution for my space?<\/a><\/h2><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse143740\" data-parent=\"#sp-ea-14374\" role=\"region\" aria-labelledby=\"ea-header-143740\"> <div class=\"ea-body\"><p class=\"\" data-start=\"232\" data-end=\"557\">We recommend arranging a visit to one of our official showrooms, where a qualified ELVIAL consultant will evaluate your requirements and present the most appropriate system tailored to your needs. This hands-on experience allows you to examine the proposed solution in person and make informed decisions with expert guidance.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h2 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-143741\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse143741\" aria-controls=\"collapse143741\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do i contact ELVIAL?<\/a><\/h2><div class=\"sp-collapse spcollapse\" id=\"collapse143741\" data-parent=\"#sp-ea-14374\" role=\"region\" aria-labelledby=\"ea-header-143741\"> <div class=\"ea-body\"><p>If you require additional information or support from ELVIAL, we remain at your full disposal.<br \/>You may fill out the interest form or contact us directly via phone using the details provided on our<br \/><a href=\"https:\/\/www.elvial.gr\/contact\" target=\"_blank\" rel=\"noopener\"><em>official contact page<\/em><\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8bef0ec e-flex e-con-boxed e-con e-parent\" data-id=\"8bef0ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQs FAQ Career Contact How can I find the DWG file I need? You can find it under the Download [&hellip;]<\/p>\n","protected":false},"author":43,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14108","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hub.elvial.gr\/en_imperial\/wp-json\/wp\/v2\/pages\/14108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hub.elvial.gr\/en_imperial\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hub.elvial.gr\/en_imperial\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hub.elvial.gr\/en_imperial\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/hub.elvial.gr\/en_imperial\/wp-json\/wp\/v2\/comments?post=14108"}],"version-history":[{"count":0,"href":"https:\/\/hub.elvial.gr\/en_imperial\/wp-json\/wp\/v2\/pages\/14108\/revisions"}],"wp:attachment":[{"href":"https:\/\/hub.elvial.gr\/en_imperial\/wp-json\/wp\/v2\/media?parent=14108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}